Privacy Policy

Last updated: September 6, 2026

Oak & New is an online home and garden store serving customers in the United States. This Privacy Policy explains what information we collect when you visit oaknewstore.com or place an order, how we use it, and the choices you have. If you have any question about this policy or your information, contact us at admin@oaknewstore.com.

Information we collect

Information you provide. When you place an order, create an account, contact support, or subscribe to our newsletter, you may give us your name, email address, shipping and billing address, order details, and the content of your messages.

Information collected automatically. When you browse the site, we and our service providers may collect technical and usage information such as your device type, browser, approximate location derived from your IP address, the pages you view, and how you arrived at the site.

How we use your information

We use personal information to process and fulfil your orders, arrange delivery, provide customer support, operate and secure the store, prevent fraud and abuse, send you communications you have requested, improve our products and site, and meet legal and record-keeping obligations.

Cookies and similar technologies

We and our service providers use cookies and similar technologies to keep the site working, remember your cart and preferences, and understand how the site is used. Essential cookies are required for the site and checkout to function. You can control or delete cookies through your browser settings, but some features may not work correctly without them.

Payments

Payments are processed securely through the payment methods available at checkout. We do not receive or store your full payment card number.

Service providers

Our website and online store run on the Wix platform, and we use third-party services for functions such as hosting, store and search functionality, live chat, forms, member accounts, shipping and payment processing. These providers process information on our behalf and only as needed to provide their service.

Sharing your information

We do not sell your personal information. We share it only with the service providers described above, and where we are required to do so by law or to protect our rights, our customers, or the security of the store.

Data retention

We keep personal information for as long as needed to provide the service, fulfil and support your orders, and meet legal, accounting and record-keeping requirements. When it is no longer needed, we delete it or remove information that identifies you.

Your choices and privacy requests

You can ask us to access, correct, or delete the personal information we hold about you, and you can unsubscribe from marketing emails at any time using the link in the email or by contacting us. To make a privacy request, email admin@oaknewstore.com. We may need to ask for information to confirm your identity before we act on a request, and we will respond within the time required by applicable law.

Children's privacy

Our store is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us at admin@oaknewstore.com and we will delete it.

Security

We take reasonable measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the date shown at the top of this page. Please review it periodically.

Contact us

Questions about this Privacy Policy or your personal information? Email us at admin@oaknewstore.com.